Frequently Asked Questions
Everything you need to know about your Subella Hair journey.
What is the quality of Subella Hair extensions?
We specialize in 100% Virgin Human Hair. Our extensions are ethically sourced, tangle-free, and can be bleached, dyed, and heat-styled just like your natural hair.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-10 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 14-day return policy for unopened and unused hair products. For hygiene reasons, the security seal must remain intact to be eligible for a refund or exchange.
How long will my Subella Hair last?
With proper care and maintenance, our hair extensions can last between 1 to 2 years. We recommend using sulfate-free products and minimizing excessive heat to prolong the lifespan.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
How do I choose the right texture for my hair?
We offer a variety of textures including Straight, Body Wave, and Deep Curly. If you are unsure, our customer service team is available to provide a free consultation to match your natural hair pattern.